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Accueil du site → Master → Pays Bas → 2015 → Knowledge management processes of water operators : [case study : Kisumu Water and Sewerage Company (KIWASCO), Kenya

UNESCO-IHE Institute for Water Education, Delft (2015)

Knowledge management processes of water operators : [case study : Kisumu Water and Sewerage Company (KIWASCO), Kenya

Johnson, M.W.

Titre : Knowledge management processes of water operators : [case study : Kisumu Water and Sewerage Company (KIWASCO), Kenya

Auteur : Johnson, M.W.

Université de soutenance : UNESCO-IHE Institute for Water Education, Delft

Grade : Master of Science (MS) 2015

Résumé
In past decades, there has been dramatic increase in the area of capacity building and knowledge development in many water utilities in developing countries. With emphasis on capacity building and knowledge development programs, many of these utilities have not been able to apply acquire knowledge to improve service delivery and overall performance. This paper discusses a case study of the Kisumu Water and Sewerage Company in Kenya on how knowledge is managed across the utility. The conceptual framework of Weggeman, (2000) was selected as appropriate tool to investigate these processes. This framework illustrates phases of knowledge processes (acquiring, sharing, applying and evaluation) as well as mechanisms (strategy, culture, management style, personnel, structure and system) put in place by the institution in managing knowledge for its sustainability. Research data was collected through semi-structure interviews, focus group discussions, observation and relevant documents from the utility. Results from this research, shows the importance of an institution in providing incentives to motivate its workforce while the lack of it would lead to poor performance, exodus of workforce etc. At the same time, it was discovered that decision making process appears autocratic to some extent where there seems limited participation of lower category of workers.

Sujets  : knowledge management capacity building water utilities case studies Kenya

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