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UNESCO-IHE Institute for Water Education, Delft (2015)

Analysis of organisational behaviour in relation to apparent water losses : [a case study of Kisumu city in Kenya]

Mboya, W.O.

Titre : Analysis of organisational behaviour in relation to apparent water losses : [a case study of Kisumu city in Kenya]

Auteur : Mboya, W.O.

Université de soutenance : UNESCO-IHE Institute for Water Education, Delft

Grade : Master of Science (MS) 2015

Résumé partiel
Although there is considerable technical knowledge made available in literature about ways to manage apparent [ALs] and real water losses, NRW remains a major challenge. Kenya’s NRW level was 42 percent in 2014 while Kisumu’s average was 53 percent between July and December 2014. Research estimates ALs to be about 40 percent of total NRW. In most cases, ALs are largely a result of human behaviour. It therefore seems that utility weaknesses beyond funds availability and partly attributable to unknown staff behaviour present the main obstacle towards apparent water losses reduction. However, there is limited empirical evidence of this other limitation but it seems more directly linked to behavioural issues in the organisation. This study aimed to explore organisational behaviour using Kisumu Water and Sewerage Company Ltd in Kisumu city as a case study in Kenya. The main research objective was ""to analyse the influence of organisational behaviour on the outcomes of apparent water losses management practices by water utilities in order to identify areas for improvements"". To explore this the following research questions were addressed. First was ""How are different organisational dimensions addressed to reduce apparent water losses ?"" and the second question was ""What are the main factors that contribute or hinder the reduction of apparent water losses ?"" The research was an instrumental case study and used qualitative data collection as the main method and quantitative method for supporting data. Data analysis was done using Burke and Litwin (1992) model for analysing ""organisational functioning and change"". The model promotes study of organisations by exploring how the organisation functions and the changes resulting from that functioning.

Sujets  : water loss water utilities organisational behaviour case studies Kenya

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Page publiée le 2 avril 2021