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University of Namibia (2022)

Examining the impact of land application procedures on municipality land allocation goals in Namibia

Mundonga, Priscila

Titre : Examining the impact of land application procedures on municipality land allocation goals in Namibia

Auteur : Mundonga, Priscila

Université de soutenance  : University of Namibia

Grade : Master of Business Administration (Public Sector Management) 2022

Résumé
The purpose of the study was to examine the impact of land application procedures on municipality land allocation goals in Namibia. The main problem is the lengthy bureaucratic process required for land application approval by the Council. The specific questions of the study were : how can municipal councils improve on land allocation procedures in order to attain land allocation goals ? where are the bottlenecks within the land allocation process ? what is the impact of land allocation procedures on the Council’s ability to attain land allocation goals ? to what extent is municipal council revenue collection affected by slow land allocation ? what are the perspectives of customer satisfaction levels with land allocation procedures on service quality delivered by municipal councils ? The significance of study contributed to the creation of awareness among municipal councils on the need to develop a land application system to expedite the allocation process. The study will also useful to municipal councils in order to improve land application procedures and enhance quality service delivery on land allocation to customers. The study applied a quantitative approach with an explanatory sequential research design. A stratified random sample of 186 was derived from the target population of 360 employees and customers of the designated municipal councils. The study used a questionnaire with structured and non-structured questions and a focus group discussion guide to collect primary data, while secondary data was collected from the articles, books and reports. Focus group discussions were used to allow respondents to express their views on the study. The Statistical Package for the Social Sciences (SPSS) software version 25 was used to statistically analyse the data. The data from the focus group discussions was analysed using content analysis. For the frequencies, descriptive statistics were utilized, while inferential statistics were used to test the hypotheses. Pearson’s Chi-square, was also used to assess the association between the variables. The findings of the study revealed that the application processing system, the strict legal requirements of the Local Authorities Act, 23 of 1992 and the hierarchical organisational structure are the main bottlenecks influencing the slow land application process. It is asserted that these issues can be addressed by implementing an integrated land management system, delegated authority to councillors on the final approval as well as coming up with a responsive structure capable of handling applications on time. The implication of the study demonstrated a knowledge gab in developing a framework on the business land allocation by a way of private treaty, whereon it can support the decision making at various land management levels. The study recommends that the municipal councils should develop strategies that would shorten the land allocation process by a way of private treaty and be adopted by stakeholders in order to achieve land allocation goals.

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Page publiée le 27 novembre 2022