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Titre : Strukturelle Qualitätsaspekte der formalen Tourismus-bildung in Entwicklungs- und Schwellenländern (Afrikas) -Anhand des Fallbeispiels Namibia

Structural quality aspects of tertiary tourism education in developing and emerging Sub-Saharan African countries - Case Study Namibia

Auteur : Arn, Patric

Université de soutenance : Universität Trier

Grade : Doktor der Philosophie (Dr. phil.) 2015

Résumé partiel
These studies support and specify the current discussions about quality aspects in the tertiary tourism education in southern Africa. In specific, the paper discusses questions like : ’Which aspects have led to an increased quality focus in the tourism education ?’ ’To what extend can evidences and experiences on quality development from western nations be transmitted to African countries such as Namibia ?’ as well as ’What kind of quality criteria are considered important in Namibia by their stake- and shareholders ?" The study is divided into the following three modules : i. Analytical background of the growing importance of the quality-discussion in tertiary tourism education in Sub-Saharan African countries. ii. Synoptic comparison of existing quality approaches in the tourism education. Empirical development of a specific quality instrument for the tertiary Namibian tourism education. A sound analysis of the fast-growing tourist destination Namibia as a selected case study serves as a basis for the elaboration of a quality instrument for the national tertiary tourism education. But before the paper turns toward the specific situation of Namibia, it appeared necessary to discuss and understand the differences and commonalities of the existing quality approaches in the tourism education worldwide. This comparison of selected quality instruments in mainly (western) industrial countries confirms the possibility of identifying a specific set of quality indicators which all fulfil the criteria of general validation. These findings are then in a next stage used as a basis for the development of a Namibia specific quality approach. With the help of an adapted version of the Delphi-technic, a wide range of national stake- and shareholders of the Namibian tertiary tourism education is included to accept, adopt and possibly further develop these generally valid indicators. The result finally consists of 44 Namibia-specific quality indicators, which can be assigned to the four main quality dimensions ’institution’, ’program’, ’teaching & learning’, and ’quality management’. With regards to its practical implication, this quality instrument can serve as a reference for the internal evaluation where it can be used as a valuable self-evaluation tool to guide processes and outcomes of a tourism education program or course evaluation. Furthermore, it is also possible to use it as an external quality assessment instrument.

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