Informations et ressources scientifiques
sur le développement des zones arides et semi-arides

Accueil du site → Master → Pays Bas → 2012 → Assessing the performance of NGOs in providing water and sanitation services to the urban poor : a case study of Epworth in Zimbabwe

UNESCO-IHE Institute for Water Education, Delft (2012)

Assessing the performance of NGOs in providing water and sanitation services to the urban poor : a case study of Epworth in Zimbabwe

Mugadza, S.

Titre : Assessing the performance of NGOs in providing water and sanitation services to the urban poor : a case study of Epworth in Zimbabwe

Auteur : Mugadza, S.

Université de soutenance : UNESCO-IHE Institute for Water Education, Delft

Grade : Master of Science (MS) 2012

Résumé
The ""business as usual"" model of service delivery by formal providers fails to meet the challenge of providing water and sanitation services to the urban poor. Using the Epworth urban community of Zimbabwe, this study evaluated the contribution and success NGOs have made towards providing access to improved water and sanitation. The study investigated initiatives, activities and results by several NGOs active in providing services to the urban poor in Epworth, a largely informal settlement that is home to approximately three hundred thousand people near Harare, Zimbabwe. Furthermore, the study assessed the effectiveness and viability of the services provided. The research methods used included review of literature, forty semi-structured interviews with key informants, observation, one hundred and twenty questionnaires conducted with Epworth residents, and three focus group discussions with section leaders of ward two, four and seven. The study results showed that Epworth Local Board is finding it difficult to provide water and sanitation services to its poor constituents. To compliment the inadequate activities by the Board, three main NGOs have taken initiatives to provide water and sanitation for the poor. These are Practical Action, Oxfam and Plan International. Practical Action has been involved in the provision of Eco San toilets, drilling of boreholes, behaviour change workshops and training of local people. Plan International installed the water reticulation system in two wards while Oxfam was involved in upgrading of wells as well as drilling of boreholes and construction of toilets at two local schools. The results also show that in areas where the council and the NGO are not providing assistance residents resort to digging shallow wells and using water from the disused quarry mine and from springs. In terms of sanitation they construct makeshift toilets using cheap quality materials like grass, old asbestos sheets and old fabrics. The research concludes that the NGOs were only partially successful. They were not doing well in providing appropriate and sustainable infrastructure components i.e. water points and toilets. They were however very successful in improving the behaviour of people through health and hygiene education which has led to a significant reduction in water and sanitation related diseases. In areas that have to do without assistance residents often make rudimentary and sometimes inadequate facilities that pose serious health hazards. In these areas the incidence of water related diseases is very high as compared to areas with NGOs interventions. The study recommends that there is need for the NGOs to equip themselves with the necessary knowledge about the type of the technology they are going to use and its applicability in the area of use. It is also important for the NGOs to create synergies with other stakeholders to create maximum impact. Lastly there is need for continued monitoring and evaluation by the NGOs with the help of the communities to allow for appropriate modifications to be implemented which will bring maximum benefits to the poor.

Sujets  : NGOs water services sanitation services urban poverty case studies Zimbabwe

Présentation

Page publiée le 13 février 2020